Refund policy

Effective date: 23 April 2026

This policy explains our change-of-mind returns process and how we handle faulty, damaged, incorrect or not-as-described items. This policy is in addition to your rights under the Australian Consumer Law.

 

3.1 Australian Consumer Law

Nothing in this policy excludes your rights under the Australian Consumer Law. If a product has a major failure, you may be entitled to choose a refund or replacement. If the failure is minor, we may choose to repair, replace or refund the item as required by law.

 

3.2 Change-of-Mind Returns

We may accept change-of-mind returns within 30 days of delivery, provided that:

·        the item is unused, unworn and in saleable condition

·        the item is returned in its original packaging where reasonably possible

·        proof of purchase is provided

·        the item is not excluded under this policy

For approved change-of-mind returns, the customer is responsible for return shipping costs unless we state otherwise. Items sent back without first requesting a return will not be accepted.

We recommend that you choose carefully, as we are not required to offer a refund for change of mind.

 

3.3 Faulty, Damaged, Wrong or Not-as-Described Items

Please inspect your order upon delivery and contact us as soon as possible if your item is faulty, damaged, incorrect, or significantly different from the description. Include your order number and clear photos where possible.

Where required by law, we will provide an appropriate remedy, which may include repair, replacement, refund, or other remedy depending on the issue and the law.

 

3.4 Return Process

To request a return, email info@Styleinity.com with your order number, the reason for the return, and relevant photos if applicable. Do not send items back without approval, as this may delay processing.

If your return is approved, we will provide return instructions. In some cases, we may ask you to return the product to a local return address, supplier address, or another designated address depending on the item and supplier arrangement.

 

3.5 Assessment of Returns

All returned items are inspected upon arrival. We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

 

3.6 Non-Returnable Situations

Returns may not be accepted where

·        items show signs of use beyond reasonable inspection

·        packaging is excessively damaged

·        return request is made outside the allowed timeframe

 

3.7 Exchanges

Where stock is available, we may offer exchanges as an alternative to refunds.

 

3.8 Chargebacks

If a chargeback is initiated without contacting us first, we reserve the right to dispute the claim and provide evidence of delivery and policy terms.

 

3.9 Exclusions

Unless required by law, we may decline returns for:

·        personalised or custom-made items

·        intimate, hygiene or personal care items where hygiene seals are broken or the product has been used

·        items damaged through misuse, abnormal use, neglect or failure to follow care instructions

·        gift cards

·        sale or promotional items for change-of-mind returns; however, faulty sale items may still be covered by your rights under the Australian Consumer Law

 

3.10 Refund Timing

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are usually processed back to the original payment method within 10 business days, although your bank or payment provider may take additional time to complete the transaction.

 

3.11 Return Shipping Costs

If the return is due to a change of mind, return shipping is generally the customer's responsibility. If the product is faulty, damaged, incorrect, or otherwise not compliant with your rights under Australian law, we will meet our obligations regarding return costs and remedies.